JAMS Lesson Policy

By enrolling in lessons or purchasing a lesson subscription with Jackson Audio & Music Supply, the student, parent, or guardian agrees to the following policies.

Lesson Scheduling

Individual and Shared Lessons are generally 30 minutes long and are scheduled for the same day and time each week.

Group and Full Band Lessons are generally 60 minutes long.

Lessons are available for students ages 5 and older unless otherwise approved by JAMS.

Purchasing a lesson subscription does not automatically establish a lesson day, time, or instructor. First-time students must complete the Lesson Availability Form and receive scheduling confirmation from a JAMS representative before lessons begin.

Monthly Lesson Subscription

All recurring lessons require an active monthly subscription at the rate listed on the JAMS Lessons Page.

The subscription automatically renews on the 24th of each month using the payment method provided by the subscriber. Each payment covers the following month’s lessons. For example, the payment processed on June 24 covers lessons scheduled during July.

The monthly subscription reserves the student’s assigned weekly lesson day and time. The subscription remains active until canceled in accordance with this policy.

Applicable taxes will be added to the listed subscription price when required.

The number of scheduled lesson dates may vary from month to month based on the calendar, holidays, JAMS closures, instructor availability, and other scheduling circumstances.

Months containing a fifth lesson day may include a regularly scheduled lesson or may be used as a makeup lesson when applicable.

Mid-Cycle Enrollment

Students who begin lessons after the current monthly lesson cycle has already started must still enroll in the recurring subscription through the JAMS website.

The partial amount due for any lessons remaining in the current month will be calculated separately and paid in store.

The online subscription will then continue according to the regular billing schedule. The payment processed on the 24th will cover the following month’s lessons.

Subscription Payments

The student, parent, or guardian must complete the subscription enrollment before the student’s first lesson unless another arrangement has been approved by JAMS.

After enrollment, the subscription will automatically charge the payment method on file on the 24th of each month for the following month’s lessons.

For mid-cycle enrollments, the current month’s partial lesson amount will be paid separately in store and will not replace or change the regular subscription billing date.

The student, parent, or guardian is responsible for maintaining a valid payment method and ensuring that subscription payments are successfully completed.

If a subscription payment is declined, fails, is disputed, or remains unpaid, JAMS may suspend lessons until the account is brought current.

A student may lose their assigned lesson day, time, or instructor if the subscription becomes inactive or payment is not received.

Managing Your Subscription

Subscribers may manage their lesson subscription through their customer account on the JAMS website.

To access the subscription, the subscriber must visit the JAMS website and log in using the same email address used when purchasing the subscription.

Through the customer account, the subscriber may view and manage the active subscription and payment information.

The subscriber is responsible for using the correct email address when enrolling and maintaining access to that email account.

Student Absences and Cancellations

Lessons missed or canceled by the student are generally not refundable and will not automatically be credited or rescheduled.

A missed lesson may be made up on a fifth lesson day when one is available. JAMS may also attempt to reschedule the lesson, but makeup lessons are not guaranteed and depend on instructor and schedule availability.

A qualified substitute instructor may be assigned for a makeup lesson when necessary.

Unless an absence has been specifically approved by a JAMS representative, a lesson missed or canceled by the student is considered forfeited for that week.

Approved Absences

A student, parent, or guardian may request approval for a planned absence by contacting an official JAMS representative.

Absence requests are not automatically approved. Approval must be confirmed by a JAMS representative, preferably in writing, before the lesson is considered an approved absence.

When an absence is approved, JAMS will issue a refund for the affected lesson to the original payment method used for the subscription.

Refund processing times may vary depending on the payment provider or financial institution.

Approval of one absence does not establish approval for future absences. Each absence will be considered separately.

JAMS reserves the right to deny an absence request based on the amount of notice provided, the circumstances involved, repeated absences, scheduling requirements, or other reasonable considerations.

Instructor Absences

If an instructor misses a lesson, JAMS will make reasonable efforts to:

• Reschedule the lesson

• Provide a qualified substitute instructor

• Issue a refund to the original payment method for that specific lesson if neither option is possible

Late Arrivals

Students who arrive late will receive only the time remaining in their scheduled lesson period.

The lesson will still end at the regularly scheduled time so that the next student’s lesson is not delayed.

A late arrival does not qualify the student for a refund, credit, or makeup lesson.

Inclement Weather

If the Jackson R-II School District cancels school due to inclement weather, JAMS lessons may also be canceled.

When JAMS cancels a lesson because of weather, JAMS will offer a rescheduled lesson or issue a refund to the original payment method for the affected lesson.

Unless a JAMS representative contacts you regarding a cancellation, assume that your lesson will take place as scheduled.

Holidays and JAMS Closures

If a lesson falls on a holiday or another date when JAMS is closed, JAMS will arrange a rescheduled lesson or issue a refund to the original payment method for the affected lesson.

A JAMS representative will notify the student’s primary contact when the store will be closed.

Unless you receive notice from a JAMS representative, assume that your lesson will take place as scheduled.

Subscription Cancellations

Lesson subscriptions may be canceled through the subscriber’s customer account on the JAMS website or by contacting an official JAMS representative.

To manage or cancel the subscription online, the subscriber must log into the JAMS website using the same email address used when purchasing the subscription.

To prevent the payment for the following month from being processed, the subscription must be canceled before the automatic billing date on the 24th.

Cancellation prevents future subscription renewals but does not automatically refund a payment that has already been processed.

Unless otherwise approved by JAMS, the student may continue attending lessons covered by the final completed subscription payment through the end of the applicable paid month.

Canceling a subscription may result in the loss of the student’s assigned lesson day, time, or instructor. Lesson availability is not guaranteed if the student later chooses to re-enroll.

Instructor and Schedule Changes

JAMS may occasionally need to change a student’s instructor, lesson day, or lesson time due to instructor availability, staffing changes, scheduling needs, or other circumstances.

When a change is necessary, a JAMS representative will make reasonable efforts to notify the student’s primary contact and arrange a suitable alternative.

If JAMS cannot provide a reasonable alternative for an affected lesson, JAMS will issue a refund to the original payment method for that lesson.

Books, Instruments, and Supplies

Lesson books, instruments, accessories, strings, drumsticks, cables, and other materials are not included in the monthly lesson subscription unless specifically stated otherwise.

Depending on the instructor, instrument, and course of study, students may be required to purchase a lesson book, maintain access to a properly functioning instrument, or obtain additional accessories and supplies needed for lessons and practice.

The instructor or a JAMS representative will notify the student, parent, or guardian when specific materials are required.

Instructors and JAMS Representatives

JAMS will assign a qualified instructor to each student.

The instructor’s role is to teach, guide, and educate the student. Instructors are not responsible for managing lesson-policy questions, absence approvals, attendance notices, scheduling, rescheduling, subscription concerns, refunds, payment concerns, or account issues.

Recurring subscription payments must be made through the JAMS website. Partial payments for mid-cycle enrollments will be paid in store unless another payment arrangement has been specifically approved by a JAMS representative.

All questions regarding subscriptions, payments, refunds, scheduling, rescheduling, attendance, cancellations, or this Lesson Policy must be directed to an official JAMS representative rather than the instructor.

Policy Acceptance

By enrolling in lessons, beginning a lesson subscription, or submitting payment, the student, parent, or guardian confirms that they have read, understood, and agreed to the JAMS Lesson Policy.

Contact Information

Current JAMS representative:

Chad Barks
chad@semojams.com